ORDER AND SHIPPING PROCESS AT ISLA AUCKLAND

At Isla Auckland, we are committed to offering you a simple, transparent and hassle-free shopping experience. From the moment you place your order to the moment it arrives at your door, we want you to feel informed and taken care of. Below you will find a clear overview of how your order is processed, shipped and delivered.

HOW TO PLACE AN ORDER

Ordering at Isla Auckland is simple and intuitive. Here is how it works:

CHOOSE YOUR PRODUCT

Visit the product page and add the items you want to your cart. Before clicking "Add to Cart", make sure you have selected the correct size, colour or variant.

REVIEW YOUR ORDER

Once you have your items in the cart, click "Proceed to Checkout". Carefully enter your delivery and contact details to avoid any processing or delivery issues.

CHOOSE YOUR SHIPPING AND PAYMENT OPTIONS

After entering your address, you will be prompted to select your preferred shipping and payment method. All payment options are SSL encrypted to ensure your security.

We accept:

• Credit cards (Visa, Mastercard, Maestro, American Express)
• Apple Pay
• Google Pay
• Shop Pay

COMPLETE YOUR ORDER

Click "Complete Order" to proceed to the payment page and follow the instructions to finalise your purchase. If you experience any issues, our customer support team is ready to help.

ORDER PROCESSING TIME

Orders are usually processed within 24 hours on business days. Orders placed on Friday evening or over the weekend may be processed the following business day.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status.

SHIPPING AND DELIVERY TIME

Once processed, your order is shipped immediately. Average delivery time ranges from 9 to 13 business days depending on your location and the logistics routes of our international distribution centres.

You can track your order at any time through our order tracking page.

FREE SHIPPING ON ALL ORDERS

At Isla Auckland, shipping is always free, with no minimum order value. Regardless of what is in your cart, you will never pay extra delivery fees.

CUSTOMER SERVICE

Have questions or need help? Contact our dedicated support team at:

info@islaauckland.com

We are always available to ensure you get the help you need as quickly as possible.

At Isla Auckland, your satisfaction is our priority. We are committed to delivering your order quickly, safely and reliably, every time.